Terms & Conditions

Vitasoy ‘Love it, or Your Money Back’ Promotion

Schedule

Promotion:

Vitasoy ‘Love it, or Your Money Back’ Promotion

Promoter:

VITASOY AUSTRALIA PRODUCTS PTY LTD ABN 18 088 959 835, 24/530 Collins Street, Melbourne VIC 3132, Australia. Ph: 1800001029

Purchase Period:

Start date: 03/06/24 at 12:01 am AEST

End date: 02/07/24 at 11:59 pm AEST

Claim Period:

Start date: 03/06/24 at 12:01 am AEST

End date: 16/07/24 at 11:59 pm AEST

Eligible claimants:

Claims are only open to Australian or New Zealand residents who are 18 years and over.

How to Claim:

To claim the cashback, the claimant must complete the following steps:

  1. purchase any Participating Vitasoy Product from any Coles store within Australia or at coles.com.au (listed in Annexure A below) or any Countdown or Foodstuffs store within New Zealand (listed in Annexure B below) (“Participating Venue”) during the Purchase Period (“Qualifying Purchase”); and
  2. visit www.vitasoytasteguarantee.com, follow the prompts to the Promotion claim page; and fully complete and submit the online claim form during the Claim Period with:
    • their personal details (first name, last name, email address and mobile number);
    • the details of their Qualifying Purchase (includes the price of the Participating Vitasoy Product);
    • their Australian or New Zealand bank details as prompted on the claim form);
    • proof of purchase (photo or scanned copy of the purchase receipt for the Qualifying Purchase); and
    • an answer to the question: Why you are not satisfied with the product (in 15 words or more).

In the event that the claimant is unable to provide a clear scanned copy/photo (“Proof of Purchase”) for their Qualifying Purchase, with their claim submission, the Promoter may in its absolute discretion, deem the claim invalid and the claimant will forfeit their right to claim. The Proof of Purchase must clearly specify the store of purchase as a Participating Venue, that the purchase requirement was met and that the purchase was made during the Purchase Period and prior to submitting a claim.

Once the claim is validated, the cashback will be paid into the claimant’s bank account within 7 business days post claim form submission.

Claims permitted:

Only one (1) eligible claim per person will be accepted (de-duped by mobile phone number and email address).  Limit one (1) claim permitted per Qualifying Purchase.

Cashback Details:

Cashback Description

Value

Australia: The claimant will receive a cashback equivalent to the amount of the Participating Vitasoy Product purchased. The cashback will paid by direct transfer to an Australian bank account in the claimant’s name (as specified in the claim form).

Australia: Up to a maximum of AUD$5.80 (depending on the product purchased and the purchase price as per receipt uploaded)

New Zealand: The claimant will receive a cashback equivalent to the amount of the Participating Vitasoy Product purchased. The cashback will paid by direct transfer to a New Zealand bank account in the claimant’s name (as specified in the claim form).

New Zealand: Up to a maximum of NZD$5.25 (depending on the product purchased and the purchase price as per receipt uploaded)

 

  1. The claimant agrees and acknowledges that they have read these Conditions of Claim (and Schedule) and that claiming the cashback in the Promotion is deemed to be acceptance of these Conditions of Claim (and Schedule). Any capitalised terms used in these Conditions of Claim have the meaning given in the Schedule, unless stated otherwise. Offer not valid in conjunction with any other offer.
  2. Claims are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the claimant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible purchases are only accepted during the Purchase Period, and valid and eligible claims will only be accepted during the Claim Period.
  4. No part of this cashback offer is exchangeable or transferable.
  5. Employees (and their immediate family members) of the Participating Venue, agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of successful claimants for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to claim. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  6. Each cashback will be allocated to the person named in the claim and any claim that is made on behalf of a claimant or by a third party will be invalid. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.
  7. Claimants' personal information will be collected by the Promoter. Personal information will be stored on the Promoter's database. The Promoter may use this information for future marketing purposes regarding its products, including contacting the claimant electronically. The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at https://soy.com.au/privacy-policy/. The Promoter's privacy policy contains information about how the claimant may access, update and seek correction of the personal information the Promoter holds about them and how the claimant may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. The Promoter collects personal information about claimants to enable them to participate in this Promotion and may disclose the claimants' personal information to third parties including its contractors and agents, cashback suppliers and service providers to assist in conducting this Promotion. If the claimant does not provide their personal information as requested, they may be ineligible to submit a claim in the Promotion.
  8. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Claim restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  9. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the Promotion and invalidate any affected claims, or suspend or modify the cashback.
  10. The Promoter reserves the right, at any time, to validate and check the authenticity of claims and claimant's details (including a claimant's identity, age and place of residence). In the event that a claimant cannot provide suitable proof as required by the Promoter to validate their claim, the claimant will forfeit the cashback in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible claims, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to claim a cashback. Claims containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically claim repeatedly is prohibited and may render all claims submitted by that individual invalid.
  11. The Promoter reserves the right to disqualify claims in the event of non-compliance with these Conditions of Claim. In the event that there is a dispute concerning the conduct of the Promotion or claiming a cashback, the Promoter will resolve the dispute in direct consultation with the claimant. If the dispute cannot be resolved the Promoter’s decision will be final.
  12. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any cashback (or recommendation). For the sake of clarity, this clause shall not apply where the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and shall not apply to any liability which cannot be excluded by law (in each case the Promoter’s liability is limited to the minimum allowable by law).
  13. The claimant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  14. The Promoter accepts no responsibility for any tax implications and the claimant must seek their own independent financial advice in regards to the tax implications relating to the cashback or acceptance of the cashback.
  15. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.

 

Annexure A - Participating Australian Vitasoy Products:

Description

MAX RRP

8842 - VITASOY PET Almond Chocolate 330ml

3.60

8843 - VITASOY PET Almond Dbl Espresso 330ml

3.60

9699 - VITASOY PET Oat Latte 330ml

3.60

9386 - Vitasoy Almond Milky PET 1L

3.10

9387 - Vitasoy Oat Milky PET  1L

2.90

9850 - Vitasoy Oat Unsweetened PET 1L

3.40

6937 - Vitasoy Almond Milk US PET ESL 1L

3.10

6908 - Vitasoy Ricemilk US PET ESL 1L

3.10

6905 - Vitasoy Soy Milky Reg PET ESL 1L

2.90

6906 - Vitasoy Soy CalciPlus PET ESL 1L

3.10

6907 - Vitasoy Soy Milky Low Sugar PET 1L

2.90

1028 - Vitasoy Soy Choc PET ESL 1L

2.80

6328 - Vitasoy Soy ICoffe PET ESL 1L

2.80

1010 - Vitasoy Calci-Plus Soymilk UHT 1L

3.00

1011 - Vitasoy Original Soymilk UHT 1L

3.00

1016 - Vitasoy Ricemilk Unsweetened UHT 1L

3.00

1023 - Vitasoy Soy Milky Reg UHT 1L

2.45

1024 - Vitasoy Soy Milky Low Sugar UHT 1L

2.45

3449 - Vitasoy Oatmilk UHT Unsweetened 1L

3.30

6912 - Vitasoy UHT Almond Milk Unsw 1L

3.30

7208 - Vitasoy UHT Soy Protein Plus 1L

3.00

8500 - Vitasoy UHT Almond Milky 1L

3.00

9415 - Vitasoy Oat Milky UHT 1L

3.00

9779 - Vitasoy Greek Soy Yog M&P 140g

2.70

9777 - Vitasoy Greek Soy Yog Straw 140g

2.70

2586 - Vitasoy Greek Soy Yog Strawberry 450g

5.80

9765 - Vitasoy Greek Soy Yog Van 450g

5.80

9784 - Vitasoy Oat Yog Blueberry 140g

2.70

9785 - Vitasoy Oat Yog Summer Fruits 140g

3.00

9783 - Vitasoy Oat Yog Vanilla 140g

3.00

 

Annexure B - Participating New Zealand Vitasoy Products:

Description

MAX RRP

1010 - Vitasoy Calci-Plus Soymilk UHT 1L

$4.80

1011 - Vitasoy Original Soymilk UHT 1L

$4.80

1016 - Vitasoy Ricemilk Unsweetened UHT 1L

$4.29

1023 - Vitasoy Soy Milky Reg UHT 1L

$4.20

1024 - Vitasoy Soy Milky Low Sugar UHT 1L

$4.20

3449 - Vitasoy Oatmilk UHT Unsweetened 1L

$4.20

6912 - Vitasoy UHT Almond Milk Unsw 1L

$5.00

7208 - Vitasoy UHT Soy Protein Plus 1L

$4.80

8500 - Vitasoy UHT Almond Milky 1L

$4.99

9415 - Vitasoy Oat Milky UHT 1L

$4.00

Vitasoy Oat Prebiotic

$5.00

Vitasoy Coconut Unsweetened

$4.99